We use cookies to serve you better. You can adjust your browser to stop it. More info on our cookies policy.
Check your flight

Privacy Policy

1. Introduction

At Airclaim.io, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services, you agree to the terms set out in this policy.

2. Information We Collect

We may collect the following information:

  • Personal Identification Data: Full name, email address, phone number.
  • Flight Information: Flight number, airline details, travel dates, booking references.
  • Financial Data: Bank account or payment details (only if a claim is successful).
  • Communication Data: Emails, messages, and other correspondence between you and Airclaim.io.
  • Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

Your information is used for the following purposes:

  • To process and manage your compensation claims.
  • To communicate updates regarding your claim status.
  • To comply with legal and regulatory requirements.
  • To improve our website and services.
  • To prevent fraud and ensure security.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfill our obligation to process your flight compensation claim.
  • Consent: When you explicitly agree to share your information for marketing purposes.
  • Legitimate Interests: To ensure the smooth operation of our services and prevent fraud.

5. Data Retention

We retain your data for as long as necessary to:

  • Fulfill the purposes for which it was collected.
  • Comply with legal obligations.
  • Resolve disputes.

Once your data is no longer required, it will be securely deleted.

6. Sharing Your Information

We may share your data with:

  • Airline Companies: To process your compensation claim.
  • Legal Partners: In cases where legal escalation is required.
  • Payment Providers: For transferring compensation securely.
  • Regulatory Authorities: When legally required.

We never sell your data to third parties.

7. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption protocols for data transfers.
  • Secure servers and firewalls.
  • Regular security audits.

Despite our best efforts, no method of data transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights under GDPR:

  • Right to Access: Request access to your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data.
  • Right to Restrict Processing: Limit how your data is processed.
  • Right to Data Portability: Transfer your data to another service provider.
  • Right to Object: Object to certain types of data processing.

To exercise these rights, contact us at support@airclaim.io.

9. Cookies Policy

We use cookies to:

  • Enhance your browsing experience.
  • Analyze website traffic.
  • Provide personalized content.

You can manage your cookie preferences through your browser settings.

For more information, visit our Cookie Policy page.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

11. Updates to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Significant changes will be communicated via email or posted on our website.

12. Governing Law

This Privacy Policy is governed by the laws of the European Union (EU).

13. Contact Us

For questions or concerns about this Privacy Policy, contact us: support@airclaim.io